To ensure the safety and quality of our food products, dates and sweets cannot be returned or exchanged after delivery, except in the following cases:
The product received does not match the order.
The product arrives damaged or the packaging is defective.
The product is expired upon delivery.
To request a return or exchange:
Contact us within 24 hours of receiving your order.
Provide your order number along with a photo showing the issue.
Keep the product in its original condition and packaging.
We are committed to reviewing every request promptly and resolving it fairly while maintaining the highest standards of food quality and safety.